• What is meant by "good manners"?
• Why are good manners important?
• Are good manners universal (i.e. the same in all cultures ?
say "please" and "thank you"
arrive on time
close your mouth when you chew or sneeze
think before you speak
shake hands when you meet
use a quiet voice to chat
be friendly to people
don't phone late in the evening
listen before you speak