Ñòð.14-15 Ðàáî÷àÿ òåòðàäü Ìîäóëü 1 ÃÄÇ Starlight Áàðàíîâà 10 êëàññ

Ïðèâåäåì âûäåðæêó èç çàäàíèÿ èç ó÷åáíèêà Áàðàíîâà, Äóëè, Êîïûëîâà 10 êëàññ, Ïðîñâåùåíèå:

Writing letters/emails

1 The following extracts (A-F) are beginnings or endings of emails or letters. In each case:

identify the type of letter/email (e.g. application, invitation, giving news)

say whether the letter/email is formal or informal

A I have to go to my music lesson now but do let me know what you decide to do.

B I am writing with regards to your advertisement in the Western Chronicle this week. The position of office clerk appeals to me a great deal, and I would like to be considered for the post.

C If you require any further information, please do not hesitate to contact me.

D We regret to inform you that Saturday’s performance of La Boheme has been cancelled due to unforeseen circumstances. We are very sorry for the inconvenience this will cause you.

E Thanks for the letter inviting us to your birthday celebration.

F It’s such a shame. Next time, let me know in advance! Until then, take care.

2 Suggest opening and closing remarks for the letters (A-E) below. An example is given.

A Tell your friend all about an activity holiday you’ve just been on.

B Write to a shop manager to complain about the bad service you experienced.

C Write to ask your friend for some advice about taking a gap year.

D Write to your local college to inquire about a course.

E Thank your friend for his/her advice on sightseeing in Rome.

A Opening remarks: Hi there! I thought I’d write and tell you all about the fantastic activity holiday I’ve just been on!

Closing remarks: I hope I can go again next year. Maybe you could come too! Write soon.

3 Look at the emails below. One is formal and one is informal. Choose from the pairs of phrases A-l to complete each email correctly.

A The venue will be/It’s being held in

 some important announcements/some important things

C promptly/on time

D will be providing/will be giving out

E to inform you/to let you know

F regarding the new/about the new

G something to write with/writing materials

H there will be/we will be holding

I Make sure/Please ensure

J everybody/all members of staff

A New message

Dear Mr Jameson,

I am writing 1) to inform you that 2) we will be holding a staff meeting this Friday at noon.

The IT Department have 3) some important announcements to make 4) regarding the new office software and it is imperative that 5) all members of staff attend.

6) The venue will be the staff room on floor two. 7) Please ensure that you arrive 8) promptly and that you bring 9) writing materials with you, although we 10) will be providing handouts.

Thank you in advance for your cooperation. If you have any queries, please contact Jane Donnelly on 662 8879.

Kind regards,

Donald Peterson

B New message

Dear Paul,

I just wanted 1) to let you know that 2) there will be a staff meeting this Friday at noon. The IT Department have 3) some important things to tell us 4) about the new office software and it’s important that 5) everybody attends.

It’s being held in 6) the staff room on the second floor. 7) Make sure you arrive 8) on time and that you bring 9) something to write with although they 10) will be giving out handouts.

If you have any questions, you can call Jane Donnelly on 662 8879.

Thanks,

Donald

4 Read the extracts from the letters and say why each is written in the wrong style. Replace the words/phrases in bold with more suitable ones from the lists.

enjoy my studies very much

saw your advertisement

I would like to apply for the position

Dear

I am in my final year at school

in Thursday’s edition of ‘Student Today’

1) Hi, Mrs Bryan,

I 2) read your ad for the job of summer camp activity coordinator 3) in a magazine last Thursday and 4) I really want to get the job.

I am seventeen years old and 5) I’m leaving school this year. I 6) really love school and...

Love

Let me know if you’re around!

I’d love to drop in and see you

Can’t wait to hear from you

hang out with

I’m coming to Newtown to visit my grandmother next week. 7) I would really like to come to your house and visit you. Maybe we could 8) arrange to meet all our old friends, too. 9) Please confirm whether you will be available. 10) I look forward to hearing from you.

11) Yours sincerely,

Angie

5 Match the opening and closing remarks. What type of letter are they from and what style are they written in? What is the tone of each remark – mild or strong?

1 Opening remarks

1 I am writing with regard to a disappointing flight I had with your airline.

2 I am writing to complain about the appalling treatment I received at your restaurant last week.

3 I am writing to express my extreme dissatisfaction with a camera I recently ordered from your website.

Closing remarks

A I demand an immediate refund for the item, or I will be forced to take the matter further.

 Therefore, I must insist on a written apology from the manager.

Ñ I look forward to your reply explaining the reasons for such poor service.

6 a) Read the letter and fill in the gaps with the phrases. Is the tone of the letter mild or strong? Which phrases show this?

I hope to hear from you

Contrary to the information in your brochure

I feel that I am entitled to

I am writing to complain about

I was quite disappointed with

She didn’t offer an explanation

Moreover

Dear Sir/Madam,

1) I am writing to complain about the package holiday which I have just returned from. First of all, 2) I was quite disappointed with some of the facilities and services at the hotel. 3) Contrary to the information in your brochure the hotel was not luxurious. For one thing, the swimming pool at the hotel was still under construction and the rooms were also much smaller than I had expected. 4) Moreover, although the brochure described the tour reps as helpful and friendly, I found our rep to be rather rude and unhelpful at times. Not only was she very late meeting us at the airport but she also failed to find out some information about a local attraction that we had asked her for. 5) She didn’t offer an explanation or apologise for either of these things.

6) I feel that I am entitled to an explanation for these problems, as well as an apology. 7) I hope to hear from you as soon as possible.

Yours faithfully,

Matthew Riddle

b) What is the writer complaining about? What examples/reasons does the writer give?

7 Fill in the gaps with the words/phrases from the list to make clauses of concession.

In spite of the fact

but

Nevertheless

Despite

1 Despite calling to speak to the manager three times, each time he has failed to return my call.

2 I ordered the tickets three weeks before the concert. Nevertheless, by the morning of the concert, they had still not arrived.

3 The information on the box said that batteries were included, but when I opened it there were none there.

4 In spite of the fact the brochure said that all rooms had a nice view, our room looked onto a car park.